So I got an email back from the folks at Capri Events (the people who put on the Chicago Accenture Triathlon) about my not getting a place on the Clydesdale podium.
I say folks because the email was not signed, so I don't know who sent it.
The complete text of the email is below:
The results show that you were in Clydesdale category zero which means
you failed to weigh in at the expo and are not eligible for Clydesdale
awards. They posted your results so that you could still see your
times for the event.
Thanks again and we look forward to seeing you again next year."
You'll note that they did not ask me if I weighed in (instead, they just assumed that I did not) because had they asked me I would have pointed out that I recall going to the special Team Clydesdale registration table.
I distinctly recall not being able to pick up my race day packet without 1) signing a waiver and 2) Stepping on the scale!
So...I waited for the big guy in front of me to get weighed in and stepped on the scale.
The women weighing me said that they would subtract two pounds from my weight for my clothing and jotted down my weight in an official looking note book.
This was my third time racing this event. I know the drill well.
So...I pointed this out to the mystery person who wrote me above and I've heard nothing back.
So I have a small favor. If you enjoy my writing I would appreciate if you wouldn't mind sending a quick email to email@example.com and let them know how you feel about the way they treat age-group athletes. And perhaps how that makes you feel about doing one of their races. You might also want to copy the timing company at firstname.lastname@example.org.
I don't have any other way to reach the fine folks at Capri Events since they don't list their emails on their web site (except for the general emails you can see above from their contact page). I don't have a way to reach their main sponsor Accenture, but I suspect that it does not reflect well on them as a company that got its start in the world of accounting.
Thanks guys I really appreciate your help, comments, and emails!
I did everything right and because of the race organizer or timing companies mistake...I've paid the price.
So far Capri Events and Timberline Timing refuse to take ownership of their mistake and correct it, and that's just not right.
They shouldn't hide behind general emails. We are the people who go to their races and pay the entry fees.
I'm really sick and tired of race companies not serving their clients (us) and taking age-group athletes for granted. I know this time it is my issue, but this is not the first time I've come across race organizers who don't value our business and provide zero customer service, and instead hide behind anonymous emails and answering machines. Yes I did call their numbers above to no avail.
I wouldn't wish this on any of you so please help me do something about it!
Capri puts on many events and right now they couldn't pay enough to go to race of them.